Refund Policy

At Velmoraffe, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Returns

You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7–10 business days.

Non-Refundable Items

• Gift cards
• Downloadable software or digital products
• Items marked as final sale

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us within 7 days of receiving your order.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, damaged, or defective product).

Contact Us

If you have any questions about our refund policy, please contact us at support@Velmoraffe.store.